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How to send in an iPhone for Repair
Wrap the iPhone in paper towels to protect the glass face, if it's not already broken
BE CERTAIN TO INCLUDE, -->> your name, address, phone number and email address (a more practical way to reach people because of time zones) and a brief narrative as to what has happened.
It should take 4 stamps on a padded mailer or a plastic bubble envelope to get it from anywhere in the United States to here in about 3 days. Most iPhone repairs I get done within a day so you will have a total "out of your hand and back into your hand again" experience of 7 maybe 8 days depending on where a Sunday falls (because the Post Office is closed).
If you are sending it because of water/liquid immersion it may take a day or two longer... the fact is, if I can't get it to work the first day or two, I keep working at it because I don't want to add "one more" to my water "fatality" column. (But you can email at any time to see how it's going.) Read about some of my most complex cases and you will see what I mean. Read here about a an iPod Touch in water:
http://www.isickbay.com/call--1-877-IPOD-PRO/touch_complex_case.shtml
If you want it sent back to you using Priority Mail add $5.
If you want your iPod sent back using Priority Mail and Insured add $11
Send it along with a check for $60 PLUS funds for whatever parts you want/need replaced (that you know of)
(or you can PayPal in the funds by the time it arrives.) contact me for the correct PayPal address
Mail to the address below. If there is an unexpected discovery and somehow additional parts are required, I'll contact you by email and we will decide together if it's cost effective. If you move forward with the repair you can PayPal in the money for the parts, I'll know more once it's "in the operating theatre".
Frank Walburg
2145 Service Court
Santa Rosa, CA 95403-3139
More on my fees is here. The labor fee always includes return shipping (except international where it's $15 more and they are sent back Global Priority Air) and you get a refund of half ($30) if somehow I can't or it's impractical to do the repair.
http://www.isickbay.com/call--1-877-IPOD-PRO/fee_structure.shtml
More on methods of payment is here:
http://www.isickbay.com/call--1-877-IPOD-PRO/payments.shtml
These are comments people have sent me after they received their iPods and iPhones back fixed.
http://www.isickbay.com/call--1-877-IPOD-PRO/comments/comments.shtml
Here is to bring your iPhone in for repair or battery replacement
Call Toll Free 1-877-iPod-Pro (1 - 877-476-3776) or email me
with questions or to set up a repair. I am here Monday through Friday from 10am to 7pm, and Saturday & Sunday noon to 6pm.
I'm in Sonoma County... Northern California wine country.
If you live nearby, are traveling through or live in the San Francisco Bay Area bring your iPhone or iPod to me and I can do the work while you wait or go wine tasting for a while. Send me an
email just to make sure I have on hand whatever parts your repair will require.
Send the device to:
Frank Walburg
2145 Service Court
Santa Rosa, Ca 95403-3139
Methods of payment
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