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Video iPod, Nano iPod and Classic iPod LCD screen repair (1 - 877 -476-3776)

Video iPod, Nano iPod and Classic iPod LCD screen repair
Video iPods are a great device but they are thin and sometimes as difficult to hold onto as a wet bar of soap.

When you buy them, they are $250 to $350 and you imagine they should last for a while and are ruggedly built.

They are built to take any normal use. The most delicate part in them *for normal use* is the hard drive which is a laptop drive and you wouldn't do with your laptop the types things you do with your video iPod (think the iPod dancing ads).

But another point of weakness in the Video iPod is the LCD screen. The LCD in the Video iPod is made by Sharp Electronics (Sharp LS025Q screen). They are thin film displays with a thin layer of glass over the top.

They cannot be twisted or subject to stress. If the thin film of glass is cracked or smashed it destroys the display. What you will see is dark cracks running through the display or big Black splotches ('bleeding') on the display. The areas that are not black will usually still light up but will be white only.

When your display is this way, your Video iPod is actually fine still. You'll notice you can still cable your iPod to your computer and sync files. You can play songs from the iPod with the earbuds, but without the display working you can't see and really the control the iPod.

You just need the LCD replaced!

Breaking the LCD in a Video iPod voids Apple's warranty, and their extended warranty. Anything that would crack or smash the LCD is constituted as "abuse". From their point of view, they really can't tell what happened... so they can't be blamed. And at your end you merely dropped it and the case wasn't strong enough to keep the LCD from flexing breaking.

Apple will charge $190 to replace a broken LCD Video iPod. They will also offer you the opportunity to 'trade it in' for 10% off any new iPod.

So these are your options:

1) If you choose to trade it in for a new 120GB 6th Generation "Classic" Video iPod you will get $25 off the $250 so you can trade in the cracked LCD model you have and add a $225 plus tax to get a new one.

2) For $190 you can also have them "fix" yours, which I understand means replacing it with a refurbished Video iPod that has been fixed already. Your music and Videos and Movies will be gone. It comes with an empty drive. They don't take yours out and put it in the refurbished model. You will be handed a Video iPod that has a blank drive which you will have to "re-sync" before you can use it.

3) Bring it to me or send it to me. I will repair your Video iPod in under an hour and all your songs, movies, videos and photos will stay intact. The new LCD screen will cost $23 for a 5th Generation Video of $33 for a 6th Generation video iPod and the labor replacing the part will be $40. So that's one hour plus $63 or $73 (depending on how new)... and you get *your very own* Video iPod back as good as new.

I know it all sounds quite surreal... here's the story of a recent happy customer. Drew P lives in Tiburon, is a Record Industry Producer and needs his iPod continually. He dropped his Video iPod on a Saturday night and cracked the LCD. Sunday morning he went to the Apple store (in Corte Madera). Even though he got there shortly after 10 AM, they couldn't make time to see him until 3:30PM... make that 3:30PM -> THE NEXT DAY. On Monday afternoon, *the next day* he went in at 3:30PM and was told the LCD wasn't under warranty. The broken LCD in itself constituted "abuse" and was told he had a choice of either option 1 or 2 above. He was frustrated at having waited 36 hours to be told this (plus what amounted to 4 hours of driving from home to there and back) and more than a bit irritated at the $210 price tag *plus* the loss of his music files. He had quite a number of un-released or pre-release songs from musicians he is working with and didn't want his iPod replaced. (Or frankly want to take a chance his clients work would be turned loose without permission by surrendering his iPod to Apple employees. Do you have sensitive music or 'movies' on your iPod?)

He got home, started using the internet and found me. He gave me a call and drove an hour to get here so I could replace his broken LCD.

Here's a photo of him holding the repaired iPod.

And he's not the only happy guy that got his Video iPod screen replaced in under an hour. There are dozens.. here's another!

This is a link to my quite reasonable fee structure, basically $40 will get you everything but parts

Reply to this posting by email or call Frank Walburg at 707-544-4400 or toll free at 1-877-IPOD-PRO .

I'm three blocks off the 101 freeway at the Steele Lane exit, the corner of Steele Lane and Service Court.

If you live in the Bay Area, call and arrange to bring it by then go shopping at Macy's for a while as I repair it.

Or you could ship it to me.

The address is

Frank Walburg
2145 Service Court
Santa Rosa, CA 95403-3139

If your iPod is already not working, and you've brought it to the Apple store and they "reset" it or "something" (but that didn't work). and now they will give 10% off a new one ($28 for the iPod you paid $400 for.... under a year ago?) for it as a trade in? Let's be serious, the counter staff there aren't iPod surgeons. They are sales people. And if it *is* under warranty, you get another (maybe refurbished) iPod with none of your music files on it... what more can you loose? I only charge $40 if I fix it, plus parts if needed. Can you afford to throw away a $400 investment you made for a "durable good" intended to last 3 or more years in exchange for a $20 bill?

Shouldn't you check it into the " iPod Hospital for Repair"

Give me a call, we will learn something more about iPods from each other.

Want to Sell your broken iPod? Contact me! We can work something out.

I even fix things on Sundays

Call 707-544-4400


email me at with questions or to set up a repair.


Monday through Friday from 10am to 7pm, and Saturday & Sunday noon to 6pm.

I'm in Sonoma County... Northern California wine country,

    Frank Walburg
    Service Court
    Santa Rosa, Ca 95403-3139

Repair, Reuse, Recycle, Be Green

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