new name iSickBay.com




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Call toll free!!     1-877-iPod-Pro
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›1000's of Stories on Repairs I've done
         from all over the world


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›Tech Support - Tips and Instructions

Comments and Feedback

There is no better qualification of my work than the people I help in their own words.
Hi Frank.

It's Mike. Just a short line to tell you how impressed I am with the results of your service/operation. My IPod works great, I have all of my music back, and I am just as happy as a clam. I have told my friends, boss, and even people that I do not like that well about you. Frank, You Rock!

Thank you,
Michael

Michael Anderson from Vallejo, California
Dear Frank, I just wanted to say a GREAT BIG THANK YOU! I love my ipod more than almost any other electronic gadget I own. When I was no longer getting stereo sound and I contacted apple about the matter they told me I could send it in for repair at $180 and that would not guarantee that I would get MY Ipod back but possibly a refurbished one. I am so thank full I had found your web site. For $80 I got my Ipod back in less than a week turn around time and got my Ipod back with all of its music!!! Again, thank you! and if you would like to have any other potential customers contact me for reference feel free to give them my info...
Bless You Ipod Doc :)
John Savvides, RN - East Hartford, Connecticut

iSick Bay, Frank Walburg...... HUGE kudos----To anyone who questions the honesty or integrity of this man.... What planet are you on?

I am one of the biggest skeptics in the world!
I have a 20gig 4th Generation mistake that Apple allowed HP to manufacture. For this, I will never purchase another HP product no matter how fantastic it is. Frank, thank you for fixing my POS iPod and giving me faith in technology humanity again. You are not only wonderful at your repairs, but you are fair, just and remarkably knowledgeable. Thank you for fixing my iPod, my bosses iPod and resuscitating my faith. There are not enough thank yous I can give you. THANK YOU!
Weird1Nessa aka Vanessa Espinoza from Sausalito California

Dear Frank,

You worked a miracle for me!

I am pimping you out to everyone I know, FO'SHO!

I really appreciate your sense of urgency and your ability to diagnose the problem, and then FIX IT!

You obviously know what you are doing, = and you have great integrity.  Thank you very much for giving my music world back to me (and at such a great price, too)!



You are the greatest!!!



Stacy Perkins

(DRE Lic. =#01319983)
Irvine, California


Frank,
Received the ipod. My daughter was very pleased...Thank you again.
Tony Navarette
Hello!
I got my iPod Monday and I've been listening to it... (it works great) but forgot to let you know I got it (been busy) but it works great ! so thanks a lot, I really thought it was not gonna work anymore with anything but luckily I found your website.
Thanks a lot again
Adrian
Frank, I just wanted to follow up on the repair that you did on my Ipod. Everything is working fine now, like new!I will definitely recommend you to anyone who has problems with their Ipod.Nice work and thanks again.

Xavier Moreau
Hi i just spoke with u a few moment's ago... { the east bay one} lol I just wanted to THANK YOU once againI honestly thought I BROKE my Ipod. the only thing that was going threw my head was DON'T TELL MY BROTHER hes gunna be like DANG u just got it How fast did u Break it....I can NOW Breath again ..... { I fix it } all Smiles Now THANK YOU THANK YOU THANK YOU THANK YOU SO MUCH !
—Hannah
Frank,

I just got my iPod back...THANKS SO MUCH!

Was it water damage? I'm sorry if you tried to call my cell phone, it's been out of minutes for a few days...

Thanks again so much! I will recommend you to all my friends!

Sincerely,
LeMae Morrissey
Frank,

Thanks for being so generous with your time, and patient with a couple of iPod-neophytes, it was appreciated.

Look forward to seeing you again.

Regards,
Fred Samia from Los Angeles, California
Caitlin will be so glad to hear that [it was shipped back yesterday] -- we are headed on vacation for the weekend and having that will help her during the 4 hour drive! :) Thank you so much for all of your help and awesome talents! I'm glad she found you.
—Christy
The LCD screen on my son's Ipod recently got broken and we went to the Apple store to see about repairing it.They were only interested in selling us a newer model.I found Frank's site on the Web and spoke directly to him about our problem.He fixed it and we had it back within a week, all for the cost he had quoted us on his site.We would refer anyone needing service on their Ipod to send it to Frank. All my son's songs were saved and it's like new again.Thanks again Frank!

Clifton B. from Suwanee, Georgia
Frank, got it today, thanks...great job! I gave your info to my other buddies who have Ipods as well. Good luck with everything,
—Mike (broken Nano screen)
Thanks, Frank.
I received the nano and 30G ipods yesterday, along with your cash refund.

I spoke with the lady who owns the nano and suggested she donate it to your heap for parts. She agreed.

So, if you think you could use and would like her dead nano, I will mail it to you. No charge, just let me know.

I very much appreciate the way you do business. It is what we are used to in a small rural community where we all know each other. I will be certain to refer any one else to you with their needs.
—Charlie
Frank - I received my iPod by mail Saturday and wanted to say thanks for the great repair job. The iPod works great and I am so glad that I found you to repair it. I appreciate you sending me a couple of your business cards and I will be sure and tell others about your service. Thanks for the great work and the prompt service, characteristics that are refreshing to find these days!! Keep up the good work!! A very satisfied customer.
—Jodee Pring
Thank you. I got it and it works fine. You really saved me. Im so happy that i have it back.
—Daniel
Dear Frank,

Sheafer and I sincerely thank you for taking the time today to diagnose and repair his 4GB Ipod nano. It was a delight to meet you, see your "surgery center" and know that your honesty saved us from buying a new Ipod because the Apple store tech said it couldn't be fixed. Sheafer has called several of his friends to tell them about your work and I am in the midst of sending emails to my friends and family to let them know what you did for us.

If you would like me to write a testimonial for your website, I would be more than happy to do that. Please let me know. Again, thank you for fixing the "unfixable"!! Sheafer said, "YOU ROCK!!"

Lynne McOmber
Hey Frank,
I just received my ipod today. Thanks for all your help and quick service. I will definitely be recommending you to all of my college buddies.
—Derek
Good morning Frank, I just wanted to let you know that I received my iPod back on Tuesday and it is working perfectly. I re-synced all of the songs and listened to it all day yesterday! :) Thank you so much!
—Amanda
I've received the device yesterday. Thank You very much for your great service and keeping my iPod alive. I will recommend your website to anyone, who has any problems with iPod. Feel free to share my e-mail with any other customers, in case they want to contact someone, who used your service. Thank You
Roman (LCD repair)

P.S - IMO, you should make a forum or a comment box on your website, to keep the customers more informed about your service. At least there will be comments, which will provide confidence and security for the customers. =)
i got ittt!!!!
thank you so much. its in perfect shape. i like the lil sticker on the back. me and some friends got a laugh at that. ill def recommend you to my friends!
—jess
Frank,
Thank you for your patience and responsiveness this evening. I'll be sure to use you when I need it!
Best regards,
—Bill Thomas
Frank,
I was horrified when my iPod stopped working. Your excellent directions on rebooting SAVED me AND my iPod. I just wanted to thank you very VERY much! When it breaks again, it's going to visit you.... ;-)
—Anne


WHOOSH!
My neice's 3G iPod 15GB arrived this afternoon! (Thursday). Thank goodness USPS had all thrusters firing today. As it turned out we have to leave earlier than expected tomorrow morning and would have missed the normal AM delivery time, so all is well.

Thank you once again for your help, service and expedient return... especially after I had previously said "no rush" :)

Much thankings!!!
—Dan.


Even when I can't fix it, people appreciate what I do for their water immersed iPods!

This is a message that one of my customers sent. I wasn't able to fix his iPod. He lost it in a raging river after a big storm while bunny hopping rocks in the river on his Mountain Bike to get across. Three weeks later he found it at the bottom of the now subsided river.

"Hi,

I sent you my waterlogged Ipod back in October. It had been laying on the bottom of a river for three weeks, the result of a bike crash.

Even though you weren't able to salvage it (I think you said it had three or four fatal errors), I just wanted to say that the $40 that I spent to see if it was at all repairable was probably the best $40 I spent last year. It answered all of the questions of "What if it can be repaired or the data recovered" and the answers were provided by someone who knew what they were doing. It wasn't me fumbling around trying to pry open the ipod and figuring out what to do next. Getting the ipod pieces back with the $20 bill was just an added bonus.

I'm not sure how many people thank you when you can't repair an iPod, but I wanted to say that I was glad I found your website on the internet. Hopefully I don't need your services again, but if I do, I'll definitely be a repeat customer.

Just an FYI...Over the holidays, my brother-in-law mentioned that his iPod has a cracked LCD screen, and I passed your contact information on to him with my endorsement.

Chad Krueger

Wauwatosa, Wisconsin"










Call 707-544-4400

or

email me at repair0117@isickbay.com with questions or to set up a repair.

HOURS:

Monday through Friday from 10am to 7pm, and Saturday & Sunday noon to 6pm.


I'm in Sonoma County... Northern California wine country,

    Frank Walburg
    2145 Service Court
    Santa Rosa, Ca 95403-3139




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