What Happens When I Receive Your Device|
As soon as I receive your package, I will typically contact you by iMessage or email to let
you know it has been received.
Often my preliminary telephone diagnosis of the device you proposed sending in is complete, but occasionally I find once I have the device in my hands that something may have been overlooked in the initial conversation. I'll contact you if I find this to be the case and give you a more accurate run down of the circumstances I'm managing.
If Parts Are Required
When I contact you, I'll let you know of any additional parts that will be required to make your device repair. I'll tell you what the additional charges will be (replacement parts prices) and ask you how you would like to pay the additional charges. In all but a few cases PayPal is the method of payment used for the needed additional parts. Many people have a PayPal account already and if you don't, there is method where I can get you set up in about 20 seconds (I've been told by customers who used it.)
If I need to order parts to fulfill the repair, I will give you an idea about the new estimated time of completion.
When Your Device is Ready
When your repair is completed, if you live in the area, I'll call you to let you know. Most people who bring their devices to me get them back with the repair finished the same day.
The exceptions to this are Data Recovery projects which can take 2 to 5 days, liquid immersion cases which can take 2 to 5 days and the iPad Air and iPad Mini which take 4 hours and may not be ready until the next morning.
If you sent it in to me for repair, I will ship it back to you at no additional charge.
email me at firstname.lastname@example.org
with questions or to set up a repair.
Monday through Friday from 10am to 7pm, and Saturday & Sunday noon to 6pm.
I'm in Sonoma County... Northern California wine country,
2145 Service Court
Santa Rosa, Ca 95403-3139