new name iSickBay.com




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Call toll free!!     1-877-iPod-Pro
Call toll free!!     1-877-476-3776


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Call toll free!!      1-877-iPod-Pro
Call toll free!!      1-877-476-3776

›1000's of Stories on Repairs I've done
         from all over the world


  ›Customer Comments on my work

  ›My Most Complex Patient *Ever*

›Tech Support - Tips and Instructions

How to send you iPod Nano model in for repair



Wrap the Nano in paper towels to protect the glass face.

It should take 4 stamps on a padded mailer or a plastic bubble envelope to get it from anywhere in the United States to here in about 3 days. Most Nano repairs I get done within a day so you will have a total "out of your hand and back into your hand again" experience of 7 maybe 8 days depending on where a Sunday falls (because the Post Office is closed).

If you are sending it because of water/liquid immersion it may take a day or two longer... the fact is, if I can't get it to work the first day or two, I keep working at it because I don't want to add "one more" to water fatality column. (But you can email at any time to see how it's going.) Read about my most complex iPod Nano case ever and you will see what I mean. Read here:
http://www.isickbay.com/call--1-877-IPOD-PRO/nano/nano_complex_case.shtml

If you want it sent back to you using Priority Mail add $5.

If you want your iPod sent back using Priority Mail and Insured add $11

BE CERTAIN TO INCLUDE, -->> your name, address, phone number and email address (a more practical way to reach people because of time zones) and a brief narrative as to what has happened.

Send it along with a check for $40

(or you can PayPal in the funds by the time it arrives.) contact me for the PayPal address

to the address below. If there is an unexpected discovery and somehow additional parts are required, I'll contact you by email and we will decide together if it's cost effective. If you move forward with the repair you can PayPal in the money for the parts, I'll know more once it's "in the operating theatre".

Frank Walburg
2145 Service Court
Santa Rosa, CA 95403-3139


More on my fees is here. The $40 labor fee always includes return shipping (except international where it's $15 more and they are sent back Global Priority Air) and you get a refund of half ($30) if somehow I can't or it's impractical to do the repair.
http://www.isickbay.com/call--1-877-IPOD-PRO/fee_structure.shtml

More on methods of payment is here:
http://www.isickbay.com/call--1-877-IPOD-PRO/payments.shtml

These are comments people have sent me after they received their iPod back fixed.
http://www.isickbay.com/call--1-877-IPOD-PRO/comments/comments.shtml








Call 707-544-4400

or

email me at repair0117@isickbay.com with questions or to set up a repair.

HOURS:

Monday through Friday from 10am to 7pm, and Saturday & Sunday noon to 6pm.


I'm in Sonoma County... Northern California wine country,

    Frank Walburg
    2145 Service Court
    Santa Rosa, Ca 95403-3139




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