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These are a few my recent iPod repair experiences.
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Ian Thonney is originally from north London England.
When we were first on the phone, I asked if by any chance he was from Basingstoke, and he replied "No" without realizing that I had detected his accent within 8 miles of where he was from in England. I've spent a lot time on the phone with people and am a dialectition by hobby.
Ian works as a nurse at Kaiser nearby and lives in Sebastopol now (95432). The problem he needed help with was an 16GBiPod Touch 2nd Gen. It's power On/Off button had stopped working which meant he could turn it on using the Home key but had to wait for it to time out to shut off.
I've worked on this problem a few times. The difficulty stems from the way Apple chose to solve the On/Off problem. They use a black moulded plastic button that the finger touches. To the back of that plastic button they have a metal disc that is held on by light weight adhesive. That metal disc is what comes in contact with the single pole single throw pushbutton they use to make the on/off closure. When I encounter this problem there is almost never anything wrong with the switch (which uses concentic contacts that are shorted closed with a domed metal cap to close the switch).
In almost every case the problem is the metal disc has become loose and slipped lower than it should leaving the hollowness of the button to fail to press and close the switch. Apple's objective in using the disc was to make the back or the button and the metal dome for the switch "non-wearing" surfaces, but using poor adhesive invalidates the thinking and gives the iPod owner the impression the device is "work out" and needs to be replaced..... or did they.... waita minute here....
Okay, so there is a cynical side to me...
Anyway when someone approches me about this problem... I charge them only my $60 labor to fix it. If parts are actually needed because it's the rare case of a failed switch not a slipped disc, I gift the part into the repair.
Works perfectly now, total cost was $60. Here's the Ian wry smile.... you can tell he's British can't you?
Fixed - Total cost $60.
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I'm in Sonoma County... Northern California wine country.
If you live nearby, are traveling through or live in the San Francisco Bay Area bring your iPod to me and I can do the work while you wait or go wine tasting for a while. Send me an
email just to make sure I have on hand whatever parts your repair will require.
Call or email me
with questions or to set up a repair. You can also call, I am here most days from 8am to 8pm
Toll Free 1-877-IPOD-PRO (1 - 877 - 476-3776)
Send the device to:
Frank Walburg
2145 Service Court
Santa Rosa, Ca 95403-3139
Methods of payment
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