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These are a few my recent iPod repair experiences.
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Susan Scott called from San Francisco, California.
She got here 5th Gen 80GB video iPod soaked while backpacking over around July 25th 2008. Like a few people, she waited in trying to find a solution by waiting a week, hoping it would dry out and then plugging it in.
There may just may be some people that have had the experience of their iPod coming back to life after a week, but those cases must have been when the water exposure was momentary.
In Susan's case, her iPod was soaked for close to 20 minutes. When it got here I was able to get all the parts working except the logic board and battery.
And actually the logic board would work but the controls for the scroll wheel and compass point buttons were trashed and you couldn't navigate through the menu.
I called here and explained what the results were. I suggested that if she had a docking station with a remote control this would work perfectly as a sound source. The docking port worked to add and sync songs, the device would just never work portably again unless the logic board were replaced.
She explained she really needed the portability and used PayPal
to send in funds for the logic board ($90) and battery ($23)
Fixed - Total cost $153.
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Grace Mc Linn emailed me from McKinney, Texas
about her Pink Nano 3rd Gen. The message read,"
Hi Frank:
A week ago (Thurs, July 24) I was listening to my iPod while washing the dishes,
and discovered it had flipped out of my pocket into the sink. It was not submerged,
but it got splashed on with soapy water. The audio crackled and stopped working, and
then the video gave out. I left it in my car for two days to dry out and tried to charge
it, but it is totally dead. Do you think there's any hope? I'll send it as soon as
you say yea!"
It arrived here on August 5th, and she paid the $40 by PayPal.
Work on her iPod was a complete success. I was able to get all parts of it working, good data connectivity, battery charging and the battery holds a charge.
Fixed - Total cost $40.
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David Haining sent me an email from Greeley, Colorado
on July 20th saying,
"My son has a 5th gen iPod. The unit is a "repair unit"? from Apple - the original iPod he purchased had a defective headphone jack and so we had to send it in and get a replacement. He took it to baseball practice and put it in his bat bag. After practice, he put his water bottle in the bag and took off. He noticed his bag was wet and upon exploring, found out that the water bottle leaked its contents on his phone and iPod. It didn't appear much water got on either unit. My son panicked ‰ÛÒ doing probably everything you are not suppose to do. He tried turning it on ‰ÛÒ the screen was white and the unit would not power off so he headed to the computer and plugged in the unit, but the unit would not show up on the PC. After a little while, the unit turned off. So, he turned it on a few more times, each with basically the same results. Finally, it would not power up anymore....
After a week, we decided to send it in to Apple since he had two other problems prior to this incident a) the hold button was out of alignment so it was really hard to take it out of hold because the button became flush with the case when it was in hold b) the unit was very hard to get to turn off. Apple said they thought it would be covered under warranty, so we paid the $30 for shipping. We received a note that says they think the unit had "external forces and will not cover the repair and sent it back to us. The only thing I can see is the case is scratched up and and 2 very small dents in it - what I would consider normal wear and tear. We got the unit back a few days ago given Apple said they would not warrant the unit any longer.
Does this sound like it might still be salvageable?
My son is thinking he wants to get a new iPod, but if it can be recovered, we would give it to his mom to use."
I sent back a message explaining water exposure success is on a case by case basis. Some are successful others aren't, but to send it in and let's see.
I found the battery was shorted out, and I was able to get everything else to work except the hard drive. Frankly the battery was due for replacement anyway, so the real obstacle was the drive.
I replaced them and the device works perfectly again.
The battery was $23, the drive was $60 and labor/return shipping was $40
Happy Days for Mom!
Fixed - Total cost $123.
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I'm in Sonoma County... Northern California wine country.
If you live nearby, are traveling through or live in the San Francisco Bay Area bring your iPod to me and I can do the work while you wait or go wine tasting for a while. Send me an
email just to make sure I have on hand whatever parts your repair will require.
Call or email me
with questions or to set up a repair. You can also call, I am here most days from 8am to 8pm
Toll Free 1-877-IPOD-PRO (1 - 877 - 476-3776)
Send the device to:
Frank Walburg
2145 Service Court
Santa Rosa, Ca 95403-3139
Methods of payment
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