John Hill from Casa Grande, Arizona
and I exchanged several emails. He has a 5th Generation video iPod and the chief problem for him was all the music on the iPod was there and no where else. He wanted the songs extracted from his failing hard drive, that was the most important aspect of things and needed his hard drive and battery replaced at the same time.
It arrived in the second week of January 2009 and took a day for me to nurse the device and get the files off of it. I was able to get all 2141 music files off of the old drive. I then 'parked' the 9.74 GB of songs back on his new drive and sent him a set of instructions on how to add them to his new Windows iTunes Library (and anyone else's he wanted to).
The drive was $60, the battery was $19 and labor/return shipping was $40
The first photo 9.74GB of "other". That "other" is the 'add_to_library' directory I put on the new drive with all of his music on it.
Renee Walker lives in Longmont, Colorado
and found me on the internet. She works at LSI, which is named for the process of photolithography used to make integrated circuit/microprocessors known as Large Scale Integration. LSI in colorado has what is known as a "Fab" (chip fabrication plant) or "foundry" in the chip field. Renee's job there is to take produced chips that have failed and analyze why they weren't good. Sometimes this may be bad deposition of the layered material, other times the channels may kiss leading to a bad trace and still others the designers merely used a design prone to failure.
In finding my site she realized I knew far more iPods than the places she was used to seeing and the depth of my knowledge about computer hardware prompted her to email me and then call me.
Her son had dropped his 2nd Gen iPod Touch in water. I took the device apart and cleaned up the water damage. Parts of seemed to work while others didn't. When it arrived here I was able to get it all to work except the Touch screen and therefore all control of the device was lost. I replaced the upper glass and digitizer and was ultimately able to make the Touch work again.
The upper glass and digitizer was $57 and labor/return shipping for the Touch was $60
It works perfectly now, another successful save!!
VIDEO
Fixed - Total cost $40.
Peg Coover emailed me from Cairo, Nebraska.
The message read,
" Hi,
I found your website. My son damaged his screen yesterday--his iPod was his pocket along with his clunky class ring. I just spent $140 in August to get one replaced that was out of warranty, so your reasonable price to replace the screen appeals to me! I live in Nebraska.
The iPod still plays music, but as you described, the screen is white with blotches and jagged lines.
Please let me know what steps to take to have you repair it, or if I should give you a call.
Peg Coover"
I am sometimes on the phone with someone else when a call comes in *or* may have all of hands full with a hot soldering pencil working on a patient here when you call. Peg caught me on one of those times.
I emailed back instructions but invited her to cal to chat. People need reassurance that I am who I say I am and that they will get their iPod back.
She sent it a day later and I got it at 11am on January 15th. I had the screen replaced and sent the iPod back to her at 2PM that same day. She will get Jake's iPod back before it's missed with all of music still on the drive working perfectly.
The screen was $33 and labor/return shipping was $40
On January 19th 2009 at 10:52am I got this message
"Thank You!
The iPod got back to me in the mail today, which was awesome turnaround time considering MLK day thrown in there.
I have told everybody I know about your business! Keep up the great work!
Peg Coover"
I'm in Sonoma County... Northern California wine country.
If you live nearby, are traveling through or live in the San Francisco Bay Area bring your iPod to me and I can do the work while you wait or go wine tasting for a while. Send me an
email just to make sure I have on hand whatever parts your repair will require.
Call or email me
with questions or to set up a repair. You can also call, I am here most days from 8am to 8pm
Toll Free 1-877-476-3776 (1 - 877 - 476-3776)
Send the device to:
Frank Walburg
2145 Service Court
Santa Rosa, Ca 95403-3139
