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These are a few my recent iPod repair experiences.
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Denise Taylor email me from Roanoke, Virginia
saying,
"Hello Frank,
I recently dropped my iPod (hand cramp I think) and it has broken into three
"slices" plus two small clips. It was still lying there working until I
picked it up, which disconnected the ribbon.
Does this sound fixable. Please let me know what you think.
The local Mac repair told me it would be $129 minimum to assess and repair
and I was advised by them to get a new one.
It is an 80GB Classic BTW. I don't care if I lose the data because I have
all the songs and games backed up on my Mac of course."
First she is wise to use a Mac. Friends know I have been working on computer systems since 1984 and the Mac OSX platform is certifiably bombproof.
She sent in her iPod and received the pieces. The headphone jack wire harness was damaged permanently. It's ribbon connector was torn through when the device opened up and each end of the connector was still held in place by their separate anchor pieces.
With that part replaced, I was able to rebuild her device and get it all working. Her files and videos were safely still on the device.
The headphone part was $35 and labor/return shipping was $40
Fixed - Total cost $75.
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Todd Pearson of San Mateo, California
stopped by one day and used my "emergency patient admittance system". The fact is I had a
fairly bad cold that day and was taking a nap when he dropped by. He discovered the padded
mailers I leave at my gate and wrote his phone number on the envelope and then dropped
it into my letter drop for iPod patient admittance.
When I got up a while later I got his email and began working on his iPod. In his case,
this was an instance of needing to repair a repair.
Todd had owned a 4th Gen iPod and had successfully changed the battery in that model.
He tried to apply the same techniques, but broke his LCD and was soon off in the weeds.
I changed the LCD and his faceplate then emailed him then sent him a
PayPal request for funds so he settle up. He sent the needed $73 by
PayPal and I sent his iPod back to him the next day.
Fixed - Total cost $73.
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Tim Eggers called from Shenandoah, Iowa
to discuss his failing 4th generation iPod and its drive. His serious problem was he
didn't have a copy of the music on his iPod anywhere and desperately needed it data
extracted and parked so he could add it back to a new iTunes Library. (This type of
permanent loss of music files happens to most Windows users about every 20 to 28 months)
Tim was fairly unsure if I would be able to get his iPod drive working and so was hoping
I would move the files to DVD's to send back to him. I should tell you now that I Will
never burn a DVD so I can use it as a file transport. When I get a drive that won't work,
I make a zip file (or files) and put them on a server here to either FTP back to the
iPod owner or place them in an HTTP download directory so the file delivery is electronic
between the points with no plastic involved.
In Tim's case, I was able to get his files off and make his drive to work faithfully.
The I moved a copy of the files to the drive and sent it back to him with instructions.
This is a picture of Tim's drive, notice there are no songs on it but there
is also very little room on the drive. This is because he has 18GB of songs
files coming back to him with instructions on how to restore them to his and
as many other iTunes Libraries as likes.
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I'm in Sonoma County... Northern California wine country.
If you live nearby, are traveling through or live in the San Francisco Bay Area bring your iPod to me and I can do the work while you wait or go wine tasting for a while. Send me an
email just to make sure I have on hand whatever parts your repair will require.
Call or email me
with questions or to set up a repair. You can also call, I am here most days from 8am to 8pm
Toll Free 1-877-IPOD-PRO (1 - 877 - 476-3776)
Send the device to:
Frank Walburg
2145 Service Court
Santa Rosa, Ca 95403-3139
Methods of payment
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