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These are a few my recent iPod repair experiences.
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Michael Wenzlick of Portland, Oregon
sent in his daughter Natalie's iPod.
It is a water immersion case. I opened it up and was able to get it to power up but the LCD screen would present only the
white back light with data "painting" to the screen. I replaced the LCD and was able to get it through the boot process
and see a menu, but was not able to get the scroll wheel to work. I tried two other good scroll wheels with the same result
so the problem was with the logic board which isn't affordably replaceable in a Nano 1st Gen. So I took the LCD back out and
put in his original one and sent it back with a $20 refund of his $40 sent in.
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Kris Branam of Houston, Texas
sent in her iPod after we had an email exchange about her scroll wheel not working. Her message after I gave some advice on how she might be able to fix the problem,
"Frank,
I spoke with you about two weeks ago concerning the click wheel on my ipod photo. I ran the battery down completely and it did NOT fix the problem, so I wanted to send it in for a click wheel replacement."
Her's was a case where loading a new copy of the operating system from the hard drive by having now power on the logic board to retain the one that would not recognize click movement didn't work. In many 4th Gen iPod's when the scroll wheel function can't be recognized disconnecting the battery or having it run down completely to dead obligates the iPod to pull a new copy have the drive which corrects the problem.
I replaced her scroll wheel and the device works perfectly now.
It was $20 for the part and $40 labor/return shipping to get her iPod back working correctly.
Fixed - Total cost $60.
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Tony Navarrete of Modesto, California
sent in his daughter's video iPod. In his emails with me he mentioned her iPod needed "a new battery" so he put one in it but it didn't work and sent it in to me along with the original battery that came with the iPod.
I opened it up and discovered what he didn't tell me.... that has daughter had somehow dropped it in water. He got a hold of
me by email a day later and this was my reply on the success of the water problem, "
I sent you my daughter's 5th generation ipod for repair last thursday,
have you received it yet? and have you had a chance to look at it?
Thank you, Tony Navarrete
Yes, you didn't include a phone number or email address with it so I
wasn't able to contact you.
It had evidence of water damage inside which is what probably what destroyed the first *AND* second battery.
I processed the corrosion out of the logic board and was able to get the thing to work while connected to a firewire based wall adapter.
The second battery (the one you installed) isn't holding a charge
All 2578 songs (including the Dandy Warhols) are still on the drive and it plays.
So you need another new battery ($23) and to cover my labor charge ($40)"
He sent a money order for $63 and his daughter got back her now fixed iPod working for basically $40.
Here's a photo from her device.
Fixed - Total cost..$63.
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I'm in Sonoma County... Northern California wine country.
If you live nearby, are traveling through or live in the San Francisco Bay Area bring your iPod to me and I can do the work while you wait or go wine tasting for a while. Send me an
email just to make sure I have on hand whatever parts your repair will require.
Call or email me
with questions or to set up a repair. You can also call, I am here most days from 8am to 8pm
Toll Free 1-877-IPOD-PRO (1 - 877 - 476-3776)
Send the device to:
Frank Walburg
2145 Service Court
Santa Rosa, Ca 95403-3139
Methods of payment
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