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These are a few my recent iPod repair experiences.
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Beau Atkins contacted me by email from Canada.
His email read,
"Hi there,
I recently sent my ipod to be fixed by another company who could not guarantee me the recovery of documents of my ipod.
Because this is paramount to me, I am having them send it back and return my money. I was wondering if you can guarantee
this. They have told me that my logic board needs to be replaced. I don't care about the music (though that would be a bonus)
but rather need the stuff I stored via USB in the hard drive (not through
itunes). Does your price of $140 include this?"
Through several emails, he came to trust that I could do this data recovery task and sent his iPod in stating he would pay me through PayPal once I had gone through it.
The logic board was burned out. In fact the plastic faceplate had melted to the logic board. The drive I took out and was able to get working *and* perform the data extraction. I captured back both the files he had that were on the "USB drive" partition of the hard disk which were photos and movies of trips he had taken *and* I retrieved all the music.
I placed the music in a specific directory and included exact instructions on how to add them permanently to his or anyone else's iTunes Library.
I also moved the photos and movies to a drive partition directory so he could pull them off and save them more permanently.
The charges for were... $100 for the logic board, $40 labor, $16 for Priority Mail to get it back to Canada and $10 for a faceplate to replace
the one that melted to the logic board.
Data recovery might be difficult for other places that don't have the computer background I do, but it's always been a necessary part of being an
Admin for me and comes quite naturally.
Fixed - Total cost..$166.
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BreeAnna Sturat dropped her relatively new 80GB Classic iPod in a sink full of water.
She sent it from Roseville, about 100 miles from near Sacramento. Like many people when she retrieved it from the water she did her
best to dry it off and dry it out. She tells the story like this in an email she sent Sunday November 18 at 8PM.
"I dropped it and immediately got it out and dried it off. It was working fine until about a minute later it said plug into power
immediately. I plugged it in and it shut off and hasn't turned back on. I dropped it in the water about and hour ago. Please help, and thanks in advance."
I emailed her back within about 2 minutes.
Two days later, she hadn't sent it in yet and her Mom emailed me with this message... as though I hadn't heard about the problem yet,
"My daughter BreeAnna dropped her 80gb new ipod in a sink of water yesterday (monday). She got it out immediately and then dried it off.
It was working fine for about a minute or two when "Connect to power immediately" showed up on the screen. My daughter plugged it in and
then it shut off and never turned back on. This was at about 8. at about 10 it turned back on and we decided to let it sit to dry out all
the water. In the morning at about 10am we tried to turn it back on. No luck. We even tried to plug it in but also did not work.
Please help."
Getting a water immersed iPod to work for *a moment* post immersion is not unusual, unfortunately it leads people to believe they
will be able to revive it permanently with complete utility. But what typically happens is they wait out a few days which allows the
lead oxide corrosion to build on the logic board rendering it permanently useless
I received the iPod the next Monday and was able to get it working perfectly by Tuesday afternoon.
Total cost including shipping back... $40 for the near new device.
Fixed - Total cost $40.
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Brad Ashman called from Glencoe, Illinois
to discuss his iPod Mini. It had an error and he wasn't sure what the exact problem was. It arrived and proved to be a first Generation iPod. The error screen was the starry eyed sad face, what we needed to know was, is the error caused by the hard drive failing, the scroll wheel failing or the logic board failing. If it was the logic board or the battery it was fixable.
In Brad's case it was both the drive *and* corrosion on the logic board from a water exposure that had somewhat earlier. I can't tell which went out first taking the other.
I sent Brad's iPod back with a $20 bill as a refund on the forty he had sent.
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I'm in Sonoma County... Northern California wine country.
If you live nearby, are traveling through or live in the San Francisco Bay Area bring your iPod to me and I can do the work while you wait or go wine tasting for a while. Send me an
email just to make sure I have on hand whatever parts your repair will require.
Call or email me
with questions or to set up a repair. You can also call, I am here most days from 8am to 8pm
Toll Free 1-877-IPOD-PRO (1 - 877 - 476-3776)
Send the device to:
Frank Walburg
2145 Service Court
Santa Rosa, Ca 95403-3139
Methods of payment
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