John Kerwin found me on the internet as an expert in water of iPhones.
He lives in Washington DC (20016) and works for the government, marketing security products to many different agencies. His initial email read,
"Hello, Frank,
On your website I learned, to my great relief, that my iPhone is not the only one that likes to go swimming. On July 22, mine swam in a washing machine filled with warm water, no soap, and before any agitation had begun. After I removed the iPhone from the washer, I removed the bottom portion of the "InCase" that enclosed the phone. Some water drained out.
I am sending the iPhone to you for repair, along with my payment of $60 in cash, via USPS Express Mail to arrive on July 27. Can you have it repaired and shipped to me for delivery on July 30 or 31? Let me know how you would like me to pay for the express shipping.
I'm not sure of the correct model numbers, I think that mine is a 2nd generation phone--maybe that makes it an iPhone 3?
Frank, I thank you in advance and thanks already for the peace of mind that your business brings to me and countless others. I look forward to talking live some time--but probably not on my iPhone. Until my iPhone is back at work, e-mail is the best way to reach me.
Best regards,
John"
In fact he had a 16GB 3G model. and it arrived just a day later. It was dead when it got, but after going through it I was able to get the device working.
The critical thing here was getting the phone working so he could re-sync and get all of contact info off the device. Like many people John uses the Apple iPhone wall adapter to charge the phone.
It needed the docking module replaced. The screen contrast was off which I believe will be corrected once he has sync'd then run a backup of the phone and then pushed it through a restore to recalibrate the LCD.
The docking module was $55 and labor was $60. The saved data was... yeah... you know it... priceless.
Fixed - Total cost $145.
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