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These are a few my recent iPod repair experiences.
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Kelly Graves and I have been acquainted for 2 years
ever since we met at his friend Ryan house not long after Ryan and Elley got married.
Kelly lives in Healdsburg, California and had a problem with his 5th Gen video iPod.
He brought it down and left it off on the way work. It didn't take too long to track it down to a faulty hard drive, that I wasn't able to make work faithfully and if that particular part can't be depended on, you really don't have a working device.
The replacement part was $60 and Labor was $40. He picked it up working again on the way home.
Fixed - Total cost $100.
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Brian Byrnes sent in his 4th Gen 20GB "HP" iPod the 1st of May 2008 from San Francisco, California.
I call it an HP iPod because... you may not remember it but the iPod was "THE" christmas gift of 2005 sold out and unavailable everywhere.
HP knew they couldn't develop an MP3 player that made any sense and decided if they could buy iPod from Apple and re-sell them as HP branded devices they could develop a customer support network for the people that bought them and then build a relationship with that "HP iPod" customer which would allow HP to sell that customer an HP laptop of desktop system. This was based on the Compaq service model which was based on the Digital Equipment (DEC) service model.
That HP branded iPod thing didn't last 9 months. They realized Apple was selling them the devices for 15% less than retail and the cost to develop a customer support network was far more costly. In conversation with these HP customers they discovered most of them wanted an Apple iPod so they would become an Apple customer and had developed no loyalty to HP in the purchase.
Most of the HP iPods found their way to Costco, we no warranty and Apple didn't support them since that was HP's intent in the purchase.
Brian's HP iPod had a scroll wheel problem which could mean it was the scroll wheel or it could be something to do with the logic board. In his case there was moisture based corrosion in the ribbon connector on the logic board that the scroll connector seats into. I was not able to get the corrosion problem solved and had to replace the logic board.
Since it had been 3 years replacing the battery was due at the time so I emailed Brian and he PayPal'd in the $15 for the battery.
It was $20 for the logic board, $15 for the battery and $40 labor/return shipping.
Fixed - Total cost $75.
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Brandon Beaver called from his work in Los Alamitos, California
to discuss his iPod Mini that had been left in a cup holder that had 1/2 inch of water. The event had happened over two years earlier so it was really to determine if there was ever a chance the device would work again.
The lead oxide corrosion was wide spread on the logic board to get it to work. The LCD had suffered damage so the remaining critical part was the hard drive which I was not able to get working again. Even two of those major components would have been enough to cal a time of death on it but all three left it very clear this device would need everything replaced.
I sent it back with a $20 bill.
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I'm in Sonoma County... Northern California wine country.
If you live nearby, are traveling through or live in the San Francisco Bay Area bring your iPod to me and I can do the work while you wait or go wine tasting for a while. Send me an
email just to make sure I have on hand whatever parts your repair will require.
Call or email me
with questions or to set up a repair. You can also call, I am here most days from 8am to 8pm
Toll Free 1-877-IPOD-PRO (1 - 877 - 476-3776)
Send the device to:
Frank Walburg
2145 Service Court
Santa Rosa, Ca 95403-3139
Methods of payment
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