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These are a few my recent iPod repair experiences.
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Mike Schell emailed me from Hagmann, New York
on January 16th 2009.
The message read,
"have to say i was relieved when I found this website I thought my iPod was a goner, and also I'm glad I'm not the only idiot who let it go through the wash.
The other day my month old 8 gig iPod nano took a trip through the washer. I''d like to set up a repair, I'm in NY so I will have to mail it to you..
Thanks,
Mike"
The iPod arrived on January 23rd and had an exceptionally large amount of corrosion. This is one photo of the LCD connection and its resistor array to "condition the data" that goes to the screen. You can see through the yellow tape and see whiteness billowing through.
I was not able to make the LCD or the device work again and sent it back Monday with a $20 refund.
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Maria Madrussow Lives in San Francisco, California
who has a new 120GB 6th Gen video iPod and is a previous customer who has been here and hung out long enough that she knows I've got a serious working knowledge of iPods and iTunes. She called from the city explaining that her new Windows Vista laptop didn't have all the songs that her iPod had on it and could I "do something to help?".
I do data extractions from iPods all the time but she also went on to explain that she had used other software tools to try "things". She was going to be in the area on Monday night and I asked her to bring it by so I could run my programs overnight. That way things were ready when she she went back to SF the next morning. Ultimately she came by the next afternoon. While here in conversation, I realized she had another iPod Mini that she was still using that had a group of the music files on it she wanted, so I asked her to leave it too so I might get some of the files off of it in case her 6th Gen.
As it turns out I wasn't able to get a single file off of the 6th Gen. It had serious drive data corruption, but I was able to get all 974 songs off of Mini. I ran more tests on her 6th 120GB and realized it wasn't data corruption, it was a weak drive going through drive failure.
She came by the next afternoon. Showed her how slow the drive was in a file copy. It was taking 78 minutes to copy over 36 files which was because the drive kept trying to write data and encountered a bad block on the drive platter, so it would write a record to the bad block table and try to create a file extension elsewhere. It was that process that was taking 78 minutes and the reason I knew her drive was gone. Since it was less than 2 months old, even though she bought it at Best Buy, I told her to go down to the Apple store about a mile from here and have them give her a new one under warranty. She came back with a Brand New 1020GB iPod less than 30 minutes later and *happy* that I caught this. All of this was preparation for her going to Australia for a year just two weeks later.
The files moved over quickly, but she was still distraught that she had lost all of her other files, so I allowed her to recreate her iTunes Library using mine which has 195,000 songs. We moved the files to her iPod, which we used as external hard drive. When she got home, she moved and added the 80GB of music back to her iTunes Library permanently.
The second photo here shows the near 80GB of "other" which is a data directory I put on the drive called "add_to_library". This is where all of her songs are
The total cost for these hours of work was $40, my standard rate for a data extraction.
Fixed - Total cost $40.
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Adam Leslie teaches in the History department at Windsor High School
and lives here in Santa Rosa. This is one of those "fix my repair" stories. Adam had dropped had lost the hearing in his right ear bud and found on the internet... probably on my site... what caused the problem. He decided to buy the hearing jack repair part on eBay and perform the repair himself. After he was finished the iPod didn't work at all.
He called me and set up an appointment then came by. Over night I took it apart and analyzed it's many problems. While replacing the headphone jack he cracked the LCD, not bad, but damaged. Thankfully, he didn't rip the battery jack off the logic board as many do when trying to repair their iPods of this model. However he did destroy 3 of the 5 contacts on his battery and it needed to be replaced. The reason the iPod didn't work at all was that he ripped the hold/lock switch off of the new hearing assembly he bought to install. The headphone jack needed to be replaced again.
We decided to replace the headphone jack and battery... he would live with the LCD. I also moved over for him a copy of the Bill Moyers Journal show that featured Andrew Bazevich with a discussion of his book "The Limits to Power". Also a copy of PBS Nova's show "The Dimming Sun" which proves empirically that mankind is responsible for climate change and oddly high altitude particulates have actually masked the effects of global warming by prohibiting a full measure of sunlight from reaching the earth... 26% less sun than in 1973. Both of these are must watch shows.
The headphone jack was $28, the battery was $19 and labor was $40
Fixed - Total cost $87.
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I'm in Sonoma County... Northern California wine country.
If you live nearby, are traveling through or live in the San Francisco Bay Area bring your iPod to me and I can do the work while you wait or go wine tasting for a while. Send me an
email just to make sure I have on hand whatever parts your repair will require.
Call or email me
with questions or to set up a repair. You can also call, I am here most days from 8am to 8pm
Toll Free 1-877-IPOD-PRO (1 - 877 - 476-3776)
Send the device to:
Frank Walburg
2145 Service Court
Santa Rosa, Ca 95403-3139
Methods of payment
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