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These are a few my recent iPod repair experiences.
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Jacquie Rabinowitz called one day to discuss her iPod
then realized through the conversation that she really needed to buy a new one. She lives here in Santa Rosa and actually owned, (really) a 2nd Generation iPod that dated a 2002 manufacture.
Her iPod had a completely failed drive. This is one of the 44 pin IDE type that aren't used by anyone now so finding a replacement would be impossible. I told it was time to get a new one.
She went to the Apple store here in Santa Rosa and got a new 4GB Nano, as she was leaving she mentioned to the clerk (let's not misuse the descriptor "genius") that she had an eMac and he then asked what version of the OSX operating system she was using.
She was running OSX 10.3.9 which is not compatible with the 3rd Gen Nano so returned the iPod for a refund at that moment and then called me.
Her project had two missions. One was to upgrade the OS to a 10.4x release, the other was to migrate the 53GB of songs in her iTunes Library off of her boot drive and onto an external hard drive. Her drive was packed and it is in-convenient to manage files saved to the external drive.
She brought over her system for me to work on. I upgraded the OS to 10.4.1 and then pulled down and installed all the updates so it was running 10.4.11 the final release of OSX 10.4.
Then I backed up the music files, and deleted the iTunes Library XML database file and it's binary BD file so we could start with a fresh, empty copy of iTunes.
I tweaked her iTunes preferences so it set the Library data pointer over to a folder on the external drive called "Real iTunes Library" and then added permanently back into it each of her songs. Then I deleted the 53GB of songs on 80GB "Macintosh HD" boot drive.
The total cost for her, basically getting back a new computer plus being able to get and use a new iPod was $80
Fixed - Total cost..$80.
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Pam Sleeper of Manchester, Missouri
found me through the website. and requested I send an iAmbulance for her son Jeff's iPod. I sent it out the next day which was December 29th 2007.
She wanted the iPod fixed and sent to her son's address here in California. The iAmbulance arrived there about the 10th of January and they sent it back out with his 30gb video iPod on the 12th.
It didn't arrive back here until January 23rd 2008, which I consider astonishingly slow service from the post office *and* also why I encourage people to send their video iPods in here directly using a padded mailer or plastic bubble envelope with 5 stamps on the front.
What Jeff needed was a new battery and to have the headphone jack hold/lock switch replaced. I had it the next day and sent it back out to his Arcata California address.
It was $35 for the headphone part, $23 for the battery and $40 for iAmbulance/labor/return shipping to Arcata... a total of $98
Fixed - Total cost $98.
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Robert Zimmerman, called one day from Yonkers, New York
and described the problem he was having with his daughter's iPod Nano 1st Generation. It took just a moment to realize the battery needed to be replaced. He sent it with a check for $55.
I soldered in a new battery and it holds a charge and works wonderfully now.
Cost was $15 for the battery and $40 for the labor/return shipping.
Fixed - Total cost..$55.
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I'm in Sonoma County... Northern California wine country.
If you live nearby, are traveling through or live in the San Francisco Bay Area bring your iPod to me and I can do the work while you wait or go wine tasting for a while. Send me an
email just to make sure I have on hand whatever parts your repair will require.
Call or email me
with questions or to set up a repair. You can also call, I am here most days from 8am to 8pm
Toll Free 1-877-IPOD-PRO (1 - 877 - 476-3776)
Send the device to:
Frank Walburg
2145 Service Court
Santa Rosa, Ca 95403-3139
Methods of payment
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