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These are a few my recent iPod repair experiences.
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Bert Herring emailed me from Columbia, South Carolina. The message read,
"Hello Frank,
I found your website last evening and have read word for word almost everything you have written on your website. It is so informative, and your website is so easy to navigate. I personally do not have an ipod. My family (wife and 3 girls have around half dozen working Ipods between them) Don't ask, I have no idea why we have so many.
My wife is a music teacher who has 12000+ sound files on her 60GB Ipod(presently using 48GB of the 60). Her Ipod brought forth the little sad face symbol a couple of days ago. She uses it everyday so being distraught over the loss she went out and bought another Ipod.
This is the 3rd iPod she has had in the last 7 years and as long as she is in the music teaching end of life she will continue needing an Ipod and I accept that.
I am going to send this Ipod to you thinking that it will need a new logic board (at least that is what you said about the sad face symbol). As soon as you get it please email me at this address M-F 8-5 or call me at 80x-xxx-xxxx and I will paypal you the money immediately after receiving your email.
I am enclosing a self addressed label for you to send the item back to me in the same box I am going to send it to you in. There will be priority labels and the stamp to send it back.
Warm Regards
Bert Herring"
The problem proved to be her scroll wheel had failed and that was creating the error. The scroll wheel part was $20 and labor/return shipping was $40
Fixed - Total cost $60.
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Roosevelt Sargent lives here in Santa Rosa and called me about his 5th Gen video iPod.
The primary problem was hearing from the left side only but he also had a cracked LCD screen so he could only see part of the screen while using it. He wanted it put all back together.
I was able to make look and work like new. I replaced the headphone jack so he had stereo again, the LCD screen and the his scratched up face plate so he could *see* his new LCD screen. The brand new looking iPod cost him a total of $104 and the addition to his self-esteem was included at no extra charge.
Fixed - Total cost $104.
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On April 19th 2009 in the evening I got this message,
"Hey there, I found your site when I googled the phrase "iPod run through washer". I'd like to get the thing off to you ASAP in the hopes of averting the corrosion you mention. Just pulled it out of the machine about 20 minutes ago. Let me know if I am okay to mail it out to you tomorrow.
Eric Peterson"
I replied immediately, (I've mentioned email is the best communication method to reach me) and he had specific mail in instructions for the next day. He lives in North Andover a suburb of Boston Massachusetts.
It arrived several days later and was still wet. The check he sent along for $40 was damp and frail.
After working my way through the device I was able to get everything working again except the logic board. That had serious damage and wouldn't recognize an LCD or the Drive. I emailed him the result and got back this replay,
"I'm not surprised, it went through one of those high efficiency front loading washers and the spin cycle is pretty intense. I have everything in my itunes library.
How would you like to get the payment? "
He sent in the needed $100 via PayPal. When the logic board is changed on a 6th Gen video iPod all of the contents of the working hard drive are unrecognizable to the new logic board. Apple in the new version of the 6th Gen ROM has included this so you are always obligated to loose you all of your music files. Someone with a cynical attitude might think they did this purposefully to get another shot *selling* you your music back through their iTunes website. Incidentally, I am such a cynic. This is why his drive has a single song on it and why I had asked him if he had his music files in his iTunes Library.
Getting his back working perfectly cost him $140
Fixed - Total cost $140.
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I'm in Sonoma County... Northern California wine country.
If you live nearby, are traveling through or live in the San Francisco Bay Area bring your iPod to me and I can do the work while you wait or go wine tasting for a while. Send me an
email just to make sure I have on hand whatever parts your repair will require.
Call or email me
with questions or to set up a repair. You can also call, I am here most days from 8am to 8pm
Toll Free 1-877-IPOD-PRO (1 - 877 - 476-3776)
Send the device to:
Frank Walburg
2145 Service Court
Santa Rosa, Ca 95403-3139
Methods of payment
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