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These are a few my recent iPod repair experiences.
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This is proof of things I say continually to people about water immersed iPhones and iPods.
I get messages continually from people that have dropped things in "water"... and then believe that putting them in rice as a dessicant or "waiting it out" will positively influence the out come and deliver them a working device.
The problem is "waiting it out" takes away the opportunity from someone like me or *me* from making a "save". I've had customers come to me after dropping their iPhone in the washer or toilet and say that they "brought it to the Apple store" downtown (we have one my town) and they said to "put it in rice" to "dry it out and make it work again".
Let's try and understand some motives here. If rice were the *right* tool or the *perfect* tool bring the iPhone magically back to life, wouldn't Apple put that in the owners manual, and then have to stand behind that "fact" when it didn't work? Strangely enough Apple staff suggests the rice thing and cynical me thinks they deliberately send it down a death path by suggesting it. Their devices are more complex than that type of solution will solve.
All right, so we know "it" (rice or the like) doesn't work effectively enough for Apple to declare it useful in their manuals. Therefore we know that it doesn't work consistently. We also know... "almost everyone knows" that water left standing in an electronic device will claim its life. It's an observable behavior that people know because they've witnessed it.
So let's repeat the broad facts in water exposure
1) water immersion is not an intended use of most gear
2) rice doesn't... usually doesn't repair or start a "self-healing" process in wet electronics
3) rice in some cases has solved very light weight water problems
4) we know any liquid in the device over a length of time will render the device ruined
5) we don't know what that length of time toward ruination will be in any specific case
6) we know a sizable number (about 2/3) of devices can be permanently made to work again if they are taken apart and gone through for the liquid and it's corrosion instigating damage.
Since we know, liquid left un-treated will kill it, and we don't "when" the death moment will come, with a device that cost $300 to $600, why waste a second with rice at all?
Let's ask the question, "why wait it out" in any form?
Here is the type of story I frequently deal with.
Ricardo Altamirano has a landscaping business in Petaluma California. He called and brought his Black 16GB iPhone 3GS to me with a specific problem. He had put the phone through the washer a week earlier and brought it to me after leaving it with a cell phone business in his town. While here I was able to bounce it quickly into a kind of usefulness. I noticed a problem I could help with which involved how he could get a backup made of the contacts on the phone before anything permanent happened.
That was noon on a Tuesday when I sent him with a 'kind of' working device and instructed him to bring it back later that and leave it off with $60 so I could go through it and make it work permanently into the future.
Like... a certain number of people, "working at all" means "working". I told him it wouldn't work indefinitely unless someone like me went through it.
A week later, he showed up! No phone call, to discuss it, frantic that his stopped working earlier that morning and basically pushed the phone and $60 into my hand to get me to "fix it now please".
iPhones I need for about 5 hours to go through post immersion to check and get things going if I can. Now a week later, something I could have made a difference in had spun out of control and become "my emergency". Much more work with a far less likely result.
I was never able to get it going again and returned it to him the next day with $30 of the $60 he left it off with.
You caution people, you tell what you know, you warn them..... and they try to save money by making a sign of the cross and letting the liquid claim the life of the device.
I charge $60 to work on an iPod Touch model which is really small insurance against it's eventual death from leaving the likely corrosion available to do additional harm.
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I'm in Sonoma County... Northern California wine country.
If you live nearby, are traveling through or live in the San Francisco Bay Area bring your iPod to me and I can do the work while you wait or go wine tasting for a while. Send me an
email just to make sure I have on hand whatever parts your repair will require.
Call or email me
with questions or to set up a repair. You can also call, I am here most days from 8am to 8pm
Toll Free 1-877-IPOD-PRO (1 - 877 - 476-3776)
Send the device to:
Frank Walburg
2145 Service Court
Santa Rosa, Ca 95403-3139
Methods of payment
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